MiVoice Office 400 Hospitality

Ensure you can manage your hotel with the operational efficiency required to meet and exceed todays guest expectations.

Only available in certain regions/countries

Today’s guest experience has rapidly evolved. Guests have never had a louder voice, with social media expanding their reach and accelerating the speed they can share. Every impression counts!

The technology behind your guest experience can mean the difference between customer complaints and five-star reviews. With years of experience in the hospitality industry, Mitel supplies an end-to-end solution which is perfectly positioned for small to mid-sized boutique and select service properties with up to 150 guest-rooms and has been designed to meet all your communications needs.

With MiVoice Office 400 Hospitality, you’ll be able to exceed your guest expectations, deliver on brand standards and help ensure a positive first impression so your guests come back. With Mitel MiVoice Office 400 Hospitality, you can:

  • Ensure real-time and personalized guest communications
  • Enable staff to efficiently and effectively addresses guest, operational and maintenance issues
  • Save time and money with a simple, cost-effective, all-in-one solution

The MiVoice Office 400 Hospitality Solution is composed of a tried and tested communication server that has been successfully selling in the hospitality market in EMEA for 5 years. It offers a complete solution that includes the call control, console and telephone devices combined with Mitel’s market leading advanced Hospitality specific applications required to improve the operational efficiency and guest experience, required in today’s competitive market. 

MiVoice Office 400 is perfectly positioned for small to mid-sized boutique and select service properties with up to 150 guest rooms

 


Ready to optimize your hospitality communication systems with MiVoice 400 Hospitality? Contact a communications specialist today >

 


Benefits of Micloud Office 400 Hospitality 

For guests

  • Excellent service – Today’s customer expects quick and reliable service. Ensure speedy and easy check-in and check-out processes with the MiVoice Office 400 solution.
  • Room phones – We offer a wide range of intuitively deployable handsets tailored to customers’ needs. Give your guests detailed phone bills and the convenience of press-button message reception and keep them coming back.
  • Dependable wake-up service – With pre-set minimum volume, guests will never miss a wake-up call again. Our integrated system informs staff about any unanswered wake-up calls.
  • Protection of personal data ­– During check-out, private guest data such as call lists as well as voice messages on the voice mailbox are automatically erased. No new guest can have access to the data of a previous guest.

 

For staff

  • Efficiency and productivity – MiVoice Office 400 supports staff from check-in to check-out. With wake-up calls, automatic bill printing and room cleaning status display, work processes are streamlined and sped up. By optimizing common staff functions, you allow employees to raise productivity while keeping a smile on their face.
  • Always informed – Keep everyone in the loop with the connectivity offered by Mitel. Room personnel, reception and hotel management are able to stay up to date with one another constantly and consistently.
  • User-friendly – Saves processing time, especially with frequently changing, multilingual staff. A single, short training session is all it takes to use the hotel functions competently and professionally.
  • The right equipment – We offer a wide range of phones for reception, back office, cleaning and maintenance teams. Give your employees the tools to get the job done right.

 

For management

  • Comprehensive – All functions, applications and components are seamlessly integrated from a single source. Less hassle means less worry.
  • Cost-effective – MiVoice Office 400 is simple to integrate into the existing infrastructure of your establishment. Don’t eat the cost of infrastructure overhaul.
  • Flexible – The solution can easily be adapted to the existing processes and needs of every business. This includes management, reception, cleaning, maintenance, cost control or billing of network services.
  • Integrated applications – Mitel’s hospitality features make smart use of web technology. By using a browser-based interface, we eliminate the need for hardware installation. Up to five workstations can be set up simultaneously, wherever there’s access to an internet browser. 

 

 

The Right Tools for Reception

Mitel offers three different need-based tools, all easily combined with each other.

MiVoice 5380 / MiVoice 5380 IP (for small businesses): The simple approach.

  • Cost-effective reception and operator console.
  • For companies with up to 20 rooms and limited front-desk space.
  • Easy and clear operation. The MiVoice 5380 can be used both as a reception and operator phone. Simple and effective

Hospitality Manager: The web-based software for small or medium enterprises.

  • This browser-based software can be used with any operating system: Windows’ PC, Apple’s iOS, etc.
  • Up to five parallel workstations can be set simultaneously for multiple departments of service
  • Offers comprehensive overview of rooms and room status.

The PMS (Property Management System) via FIAS interface: For large enterprises.

  • Offers the world renown Micros Fidelio interface—the market standard for hotels and businesses offering guest management services.
  • Guaranteed reliable and simple functionality.
  • Certified applications include Suite 8 PMS Version 8.8 Onwards, OPERA Suite PMS Version 4.0.04.x Onwards Using IFC8 Application, OPERA Suite PMS Version 5.0.x Onwards, Fidelio Front Office 6.20 and Fidelio Suite 7.14.

 

MiVoice Office 400 Hospitality Features

An overview of features included in Mitel’s MiVoice Office 400 Hospitality Package.

  • Easy check-in and check-out
  • Group functionality
  • Detailed billing of call charges
  • Mini bar consumptions
  • Information of the status of housekeeping
  • A wide range of comfortable and easy-to-use telephones, with your choice of analog, SIP, IP or digital
  • Reception console

    • Intuitive and efficient user interface in 17 languages

    • Real-time overview of room occupancy, cleaning status, wake-up and message waiting

    • Fast operation using dedicated function keys

  • Web-based guest management

    • Check-in / Check-out

    • Group check-in

    • Arrival and departure dates

    • Guest language

    • Message waiting service

    • Text message editor for reception

    • Internal notes

    • Allocation of direct dial-in number at check-in

  • Staff workflow optimization and management

    • Guest requests

    • Maintenance

    • Preventative maintenance

    • Multi-property

    • Skills based dispatching

    • Productivity reports

    • Real-time dashboard

    • Android and apple support

    • Supports SMS, push notifications, telephone and email

  • Staff & guest voice messaging

    • Comprehensive wakeup management

    • Mini-bar and room status support

    • Supports multiple languages

  • Hospitality application integration:

    • Inter-connect between the PMS and the PBX, voicemail, wakeup, guest mobility, hospitality IPTV/movie and media, high-speed Internet access and in-room automation systems

    • Call accounting – single or multi-property

 


Discover how MiVoice Office 400 Hospitality can make a difference for your business by talking with a communication expert >


 

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