Managing communications for one of the largest school districts in California is no easy task, particularly when it involves over 20 disparate, antiquated phone systems.
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Mitel spends a lot of time listening to customers, understanding their needs, understanding where they're going in the future, understanding the critical aspects that they need to communicate and collaborate with their customers, their employees and their partners.
H1 Communication AB is a 24/7 contact center services provider with approximately 280 employees in Sweden, Norway, and Estonia.
This webinar will discuss how integrating IoT with UC will enable companies to become more agile and efficient while also leveraging existing investments as they ramp up IoT for both internal and external customers.
Too many alarms can be overwhelming. Leverage the alarm management features of Mitel Performance Analytics to effectively address network performance problems.
California’s City of Rancho Cucamonga strives to meet the needs of the community through excellent public services.
As more companies undergo digital transformations, governments throughout the world are trying to provide the experience their citizens demand. Watch how the City of Porvoo used Mitel for its digital transformation.
Never miss an opportunity to advance. Having a call recording solution allows your company to unlock the full potential of each and every customer, client, colleague or supplier communication. With business call recording you can quickly capture, archive, organize, playback and share voice conversations, enabling you to gain valuable insight into every important interaction.
Our seven-step guide is the ultimate resource that will help you figure out your business phone system needs and help you find a solution that works.
Workforce management (WFM) refers to software solutions for contact centers, back offices, and stores that help put the right person with the right skills.