In this on-demand video from Mitel Next Paris Mitel's CEO Rich McBee talks about his vision of the mobile enterprise for seamless communications & collaboration
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Mitel Summit IVR voice app allows RLMS to support PCI-compliant payments by phone Customer Feedback Identified the Need for Self-Service Options Via the Phone Retail Lockbox Merchant Services (RLMS),
This eGuide presents six key considerations to guide your UC vendor selection. It includes a checklist of performance criteria for each consideration, and a table for recording your impressions.
The Boston Red Sox needed a modern telephony system that would align with the future vision for the 115-year-old organization.
Top Oil had 18 separate phone systems, which were not integrated and incurred individual landline charges.
HIPAA Compliant Communications Platform Adheres to Strict Regulations for Healthcare Communications Suite Development Options get Healthcare Solution Up and Running Fast The Challenge: HIPAA Complian
Tens of thousands of students. Dozens of buildings. Countless systems. The numbers behind running a university are impressive. And it takes an impressive system to keep it all running smoothly. That’s why Carleton University in Ottawa, Ontario deployed Mitel Performance Analytics fault and performance management to monitor, alert and report on their communication systems—and ensure the jobs of learning, researching and changing the world are never disrupted.
The NBA’s Portland Trail Blazers were considering replacement of a legacy phone system and disparate call center application that lacked the modern telephony features the needed.
We have been promised over the years that unified communications will help improve productivity, streamline communications, and collapse multiple disparate communication types into a single application.
This white paper provides an overview of modern contact center technologies that can allow your financial institution to better attract and retain customers, deliver a more personalized experience, a